RETURNS, REFUNDS & EXCHANGE
At Moodee, we want you to feel confident shopping with us. Unless otherwise stated, we offer a 14-day return policy from the date you receive your item.
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Eligibility for Returns
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To qualify for a return:
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- The item must be unused, unopened, and in its original packaging.
- You must have the original receipt or proof of purchase.
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If your item meets these conditions, you may submit a return request for approval by emailing us at hello@moodee.co.
Once approved (which typically takes 1–3 working days), we will email you a prepaid return label and detailed instructions for sending the package back to us.
If your request falls outside of our standard policy, or you have further questions, please contact our customer care team at hello@moodee.co.
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Damaged or Incorrect Items:
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Please inspect your order as soon as you receive it. If you find that your item is defective, damaged, or incorrect, contact us immediately at hello@moodee.co so we can resolve the issue promptly.
Non-returnable Items:
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For hygiene and safety reasons, unless otherwise clearly stated, we are unable to offer refunds or exchanges on:
- Menstrual care products (e.g., menstrual cups, tampons, pads, liners, discs)
- Underwear
- Swimwear
We also cannot accept returns on sale items or gift cards.
If you have any concerns about a specific item, please reach out to us.
Exchanges:
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The fastest way to receive the item you want is to return your eligible product, and once your return is approved, place a separate order for the new item.
Refunds:
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Once we receive and inspect your returned item, we will notify you if your refund has been approved. If approved, we will issue a refund to your original payment method.
Please note that it can take several days for your bank or credit card company to process and post the refund to your account.
Feedback & Complaints:
We value your feedback. If you have any complaints or suggestions, please email us at hello@moodee.co — we’re always happy to help and committed to resolving any concerns you may have.