top of page

Privacy Policy

Moodee (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This policy describes how we collect, use, and share your personal data when you visit www.moodee.co (the “Site”) or otherwise interact with us.

​

By using our website, you agree to the practices described in this policy.

​

1. Personal Data We Collect
​

When you visit our Site, we may collect certain information about you, including:

​

  • Identity data: name, email address, phone number

  • Contact data: shipping and billing addresses

  • Transaction data: payment details (processed securely via our payment gateway), purchase history

  • Technical data: IP address, browser type, device type, operating system, referring URLs

  • Usage data: information about how you interact with our Site (pages viewed, links clicked, time spent)

  • Profile data: preferences, feedback, and responses to surveys or quizzes

​

We may also collect personal data you voluntarily provide to us, such as through customer service inquiries, reviews, or email signups.

​

2. How We Use Your Personal Data
​

We use your personal data to:

  • Fulfil and manage your orders

  • Process payments and refunds

  • Provide customer support

  • Communicate with you about your orders or any changes to our services

  • Send marketing messages or newsletters (if you have opted in)

  • Improve and personalise your shopping experience

  • Monitor and improve our Site and offerings

  • Comply with legal obligations​

​

3. How We Share Your Personal Data
​

We only share your personal data where necessary, including with:

  • Payment processors

  • Shipping and logistics partners

  • IT and system administration service providers

  • Marketing service providers (if you have opted in)

  • Legal and regulatory authorities, if required by UAE law

​

We never sell your personal data to third parties.

​

4. International Transfers
​

Moodee is based in the United Arab Emirates, and your personal data may be processed or stored outside your country. We take reasonable steps to ensure your data is treated securely and in accordance with this policy.

​

5. Data Retention
​

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements.

​

6. Your Rights
​

Under applicable UAE data protection law (e.g., the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021), you may have the right to:

​

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal limitations)

  • Object to or restrict certain types of processing

  • Withdraw consent at any time where consent is the legal basis for processing

​

If you wish to exercise any of these rights, please contact us at hello@moodee.co.

​

7. Cookies & Tracking Technologies
​

Our Site uses cookies and similar technologies to provide you with a better browsing experience and to analyse website traffic. You can manage cookie preferences through your browser settings.

​

8. Security
​

We take reasonable measures to protect your personal data from loss, misuse, or unauthorised access. However, please note that no method of online transmission or storage is 100% secure.

​

9. Third-Party Links
​

Our website may include links to third-party websites. We do not control these third-party sites and are not responsible for their privacy practices. Please review their own privacy policies before providing any data.

 

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. Please check back regularly for any updates.

​

11. Contact Us
​

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:

Moodee Customer Care
Email: hello@moodee.co

bottom of page